How to Order

Online by Credit Card:

Step 1: Simply browse or search our site to find the products you are interested in. Add them to your shopping cart by clicking the "Add to Cart" button (don't worry, you can always remove them later if you change your mind). When you add an item to your cart you will be taken to the shopping cart page, which shows you what is in your cart. From this page, you may continue shopping, or proceed with your purchase by clicking on the "Checkout" button.

Please note that some items attract a bulk discount and this will be automatically calculated when you enter the quantity. For further information on these discounts, please view the item you are interested in and click on the “+View Bulk Prices” link.

Step 2: Once you are ready to make a purchase, click on the "Checkout" button on the shopping cart page. We'll need to know your name and address (don't worry, we won't pass your details on to anyone else) and you should enter an easy-to-remember password of your choice so you can save time when you shop with us in the future. Once you have filled in all your details, click the "Submit" button.

Once you have done this, you automatically become a member of our online shopping system and you can login in future by using your email address as your username and the password you entered to login. This will open up a new area where only members can access certain specials, our newsletters and other great features to make your shopping experience more enjoyable.

Step 3: The final screen in the checkout process is the credit card details page. Here you can check over your order and edit your shipping details if they are incorrect. Once you are happy that all details are correct, simply enter your credit card details and click only once on the "Process Order" button. When you enter your address and your credit card details, all your information is encrypted for safe transmission to our warehouse. Only trusted members of staff have access to your order and delivery details. For any further details, please refer to our Terms & Conditions, Privacy Policy or Freight Companies web pages for any further details.

Over the Phone by Credit Card:

If you prefer, you may order by phone. It is a good idea to go through steps 1 and 2 above and click through to the credit card details page simply to print it off. This way, you will have the full details of your order in front of you when you call. Simply call us 1300 880 996 (for the cost of a local call anywhere in Australia, mobile phones may attract a higher charge) and one of our friendly customer service staff will be happy to take your order. Our lines are staffed 9:00 am to 8:30 pm (WST) Monday to Friday and 10.00am to 6.00pm (WST) Saturday. We’re not open on Sundays because we enjoy our time off too!

Post Order with Cheque, Money Order or Credit Card details:

It is possible to place an order by post and enclose your credit card details, a cheque or money order for payment. If you do adopt this ordering method, please print off your order from the web site as outlined in steps 1 and 2 above and post it with your cheque, money order or credit card details to:

Timbecon Pty Ltd
PO Box 166
Bentley WA 6982

Still not sure how to order?

Then call 1300 880 996 (for the cost of a local call anywhere in Australia, mobile phones may attract a higher charge) and one of our salespeople will guide you through the process.

If you have any further queries, please refer to our Terms and Conditions webpage.